1. Introduction
When you book a golf holiday with Golfokay, you enter into a contract with Golfokay, located at 96/191 Soi Suwinthawong38, Lamphakchi, Nongjok, Bangkok, 10530, Thailand. By making a booking, you agree to these terms and conditions. Please read them carefully as they are legally binding. These terms ensure a smooth and enjoyable experience for both parties.
2. Accuracy of Website
Golfokay strives to ensure all information and pricing on our website are accurate. However, facilities may be discontinued due to maintenance, weather, or low demand. If we are informed of any significant changes by our suppliers, we will notify you as soon as possible. If an error is discovered after your booking is confirmed, we will inform you before your departure, but we cannot accept liability for incorrect information. If you find any inaccuracies, please report them to us immediately.
3. Dress Code
Appropriate attire is required on the course and in the clubhouse. Most courses will not allow play if you are improperly dressed. Generally, tailored shorts or long trousers (no jeans) and collared shirts are the standard for summer. Golf shoes with soft spikes are essential. Check your golf shoes for soft spikes before departure.
4. Course Behavior and Etiquette
Observe proper golfing etiquette on the course. Respect fellow players and maintain pace with the group ahead. Avoid slow play and promptly leave the putting green once holed out. Repair divots, rake bunkers, and follow buggy rules. Some courses require handicap certificates, so carry yours. Courses can refuse access if you are deemed unsafe, offensive, or excessively intoxicated. You are responsible for any damage or loss caused by you or your party. Payment for such damages must be made directly to the course or hotel.
Key Etiquette Rules:
Maintain pace with the group ahead.
Leave the putting green promptly after holing out.
Repair divots and rake bunkers.
Follow buggy rules.
5. Playing Conditions
Golf course conditions may vary. Maintenance may be scheduled without notice. We are not responsible for the condition of the course during your holiday. We cannot control the speed of play, which may be slower due to overcrowding or poor course management. Check course conditions before your trip for the best experience.
6. Bad Weather
Adverse weather may lead to course closures or temporary greens and tees. Golf played on temporary setups is non-refundable. Trolley or buggy bans due to wet conditions are also non-refundable. Ensure your travel insurance covers golf abroad. In case of course closure due to weather, courses may issue vouchers for future play. Refunds are subject to the hotel's and course's policies. We provide a local emergency contact number in your holiday documentation.
7. Tee Times
While we strive to confirm your requested tee times, courses may alter them. If changes occur, we will offer the nearest possible alternative. Courses may pair you with other players to form complete groups. Single players may need to join another group, especially during peak times.
8. Making a Booking
Book tee times and transportation online at www.golfokay.co. For holiday packages including hotels, use the quotation form or email support@golfokay.co. Once booked, you will receive a confirmation email with details and payment instructions. Group bookings require the lead name to accept responsibility for the entire booking. Follow these steps to book:
Select your dates and courses.
Fill out the booking form.
Confirm and pay online.
Receive a confirmation email.
9. Price and Payment
Prices may change before you book. Once confirmed, special offers do not apply to existing bookings. Payment requests will be sent via email. Unpaid reservations within 48 hours will be canceled. A 10% non-refundable deposit is required for holiday packages. Full payment is due 8 weeks before your holiday starts. Additional hotel services must be paid directly to the hotel. Note any currency conversion rates if applicable.
10. Methods of Payment
We accept major credit and debit cards via Stripe
11. Refunds
Refunds for cancellations will be credited to your credit card minus any fees. Bank transfer refunds are costly and time-consuming. Partial refunds may be given in cash while in Thailand. Full cancellations can result in a credit for future bookings or a bank transfer minus administrative and bank fees.
12. Hotel Bookings
12.1 Your Contract with the Hotel
We act as an agent for hotel bookings. Your contract is with the hotel, and their booking conditions apply. We are not responsible for the provision of accommodation by the hotel.
12.2 Amendment or Cancellation by You
To change or cancel your booking, notify us in writing. The hotel may charge amendment or cancellation fees, which can be up to 100% of the booking cost. Our fees will reflect any costs incurred. Be aware of each hotel's specific policy before confirming your booking, especially during times of COVID-19.
12.3 Amendment or Cancellation by the Hotel
If the hotel amends or cancels your booking, we will inform you promptly. You can choose between an alternative or a refund.
12.4 Our Liability to You
Our responsibility is limited to using reasonable skill and care in booking hotels. We are not liable for hotel facilities or services. Our liability is limited to the cost of your hotel booking, except in cases of proven breach of duty.
13. Cancellations/Amendments by You
To change or cancel your booking, notify us immediately in writing. We charge an administration fee of Baht 400 per change per golf course. After payment, additional fees apply. Most courses allow cancellations without charge up to 72 hours before play.
14. Cancellations/Amendments by Us
We may occasionally need to amend or cancel bookings. In such cases, we will offer alternatives or a refund. Compensation is only payable in certain circumstances.
15. Price Changes
We absorb cost increases up to 5%. You will meet increases between 5% and 10%. If costs rise by more than 10%, you can cancel with a credit note or continue and pay the extra costs. Decreases in costs over 5% will be refunded.
16. Complaints During Your Golf Holiday
If you encounter any issues during your golf holiday, please inform the golf course or supplier immediately to resolve the matter locally. If unresolved, contact our Customer Services Department via email with your booking reference and relevant details within 28 days of completing your holiday. We aim to respond within 14 days.
17. Our Liability to You
We commit to arranging your bookings with reasonable skill and care. If you believe we have not met this standard, you must demonstrate how your enjoyment was affected. We are liable for our employees, agents, and suppliers only when they are acting within their duties.
We are not responsible for the actual provision of accommodation unless it’s proven we failed to select providers with reasonable care. Our liability does not cover any injury, illness, death, loss, damage, expense, or claim resulting from:
Your actions or those of your party.
Acts of a third party unrelated to your booking and unforeseeable.
Unusual and unforeseeable circumstances beyond our control.
Force majeure events (defined in Clause 23).
We are not liable for services outside our contract, including additional services provided by your hotel or other suppliers not included in our advertised packages.
Our liability is limited to three times the cost of your booking. We do not accept liability for unforeseen damages or business losses, including lost profits.
18. Prompt Assistance at Resort
If your booking is not performed correctly due to third-party failures, unforeseeable circumstances, or force majeure events, we will offer prompt assistance as reasonably required.
19. Travel Insurance
Due to changing conditions from the Covid-19 pandemic, it is essential to have travel insurance covering potential cancellation charges if you test positive before or during your trip. Without adequate insurance, we are not liable for losses typically covered by such policies. Ensure your insurance meets your needs and carry the policy on your holiday.
20. Special Requests and Medical Issues
For special requests, contact our Customer Services Department before booking. While we will relay requests to suppliers, we cannot guarantee they will be met. If you or someone in your party has a medical condition or disability affecting the holiday, inform us in writing when booking. We may decline or cancel your reservation if the supplier cannot accommodate the needs.
21. Passports, Visas, and Health Requirements
Ensure you have valid documentation for travel. Most countries require a passport valid for at least six months beyond your entry date. Check current health requirements and recommended vaccinations before departure via the Department of Health's website or your healthcare provider.
22. Delays
In case of transportation delays, the individual operator's policy on refreshments applies. As we do not book flights, we cannot accept liability for delays from air travel or other transport not arranged by us.
23. Circumstances Beyond Our Control
"Force majeure" includes events we or our suppliers cannot foresee or avoid, such as war, terrorism, civil strife, industrial disputes, natural disasters, adverse weather, epidemics, pandemics, and similar events outside our control.
24. Governing Law and Jurisdiction
This contract and any disputes arising from it are governed by the laws of Thailand. The Courts of Thailand have jurisdiction over any disputes related to this contract.
